Frequently Asked Questions

We believe health coverage shouldn't be stressful. See below for answers to the most common questions from members.

How do I get a Secure Member Portal Account?

Signing up is quick and easy. Go to the Secure Member Portal, then choose the “Sign Up Now” button link. If you need help getting through your registration, use our step-by-step guide, available at member guides.

Use the portal to:

• View your summary of benefits
• Find explanation of benefits statements
• Find/change your doctor
• See doctor quality reports
• View your claims (health services you’ve gotten and the cost of those services)
• Review HIP POWER Account payments and other information
• Communicate with MHS Member Services

How do I update the information in my Secure Member Portal Account?

Please call the Department of Family Resources (DFR) directly at 1-800-403-0864 to update your personal information. The DFR will then automatically update MHS. You do not need to do anything else.

Or, you may update your information. But, you will still need to call DFR to make the changes permanent. Log in to the Secure Portal. On the homepage, click the Profile button and click the Change button to update:

• Address
• Phone Number
• PMP
• Account Information
• Dependent Information

Then, call DFR at 1-800-403-0864 and report which changes you made.

I’ve had a recent change with income. How do I update this information?

It’s important to tell your state caseworker of any changes in your income or family (marriage, head of household changes, etc.). You can call 1-800-403-0864. Or, you can visit your local Division of Family Resources (DFR) office to report a change. When you report the change, you may be able to request a recalculation of your payments for Healthy Indiana Plan or CHIP.

You can download a copy of the Report of Change Form on Member Forms. Your case worker will ask you to complete this form.

How do I choose or change my doctor?

1. Find providers in your area.
2. Pick your doctor from the list. You can choose from the following types of MHS doctors:
   • Family Practice
   • General Practice
   • Internal Medicine
   • OB/GYN
   • Pediatrician
   • Endocrinologist (HIP only)
3. Last, tell us! You can tell us one of two ways:
   • Choose your doctor through your Secure Member Portal.
   • Call Member Services at 1-877-647-4848.

If you need help choosing a doctor, call MHS Member Services at 1-877-647-4848.

I am newly eligible with MHS. I don’t have a doctor, but I need to see someone now. What do I do?

If you have a question about your health, call the MHS 24 hour nurse advice line at 1-877-647-4848. This is a free medical advice phone line. It is staffed by licensed nurses that speak English and Spanish. The nurse advice line is open 24 hours a day, every day of the year. Here are some questions you might ask:

• Questions about pregnancy
• What to do if your baby is sick
• How to deal with asthma
• How much medicine to use/give
• When to go to the emergency room

If you are not sure if you should go to the emergency room for a non-life threatening event, call the nurse advice line. If the nurse tells you to go to the emergency room, your visit will be covered at 100%. You will not pay an emergency room copay.

What if you are told to go to a doctor, but you don’t have one yet? What if you are having a medical problem that is not life-threatening, but need to see a doctor right away? In these cases, please consider using a walk-in clinic or urgent care clinic instead of going to the emergency room.

Walk-in clinics provide high-quality care when quick medical attention is needed for non-life-threatening conditions such as:

• Sprains, strains, fractures and cuts
• Flu and cold symptoms
• Work-related illness or injuries
• Minor burns
• Stings or bites
• Ear ache, sore throat and fever

Many clinics are open later in the evening and have weekend hours. Urgent care clinics help you get care without waiting in the emergency room of the hospital. Find a clinic near you. You must always show your MHS member ID card before you get any healthcare services. This includes a walk-in or urgent care clinic.

Be sure to choose a primary medical provider (PMP) as soon as possible.