The handbook of Logistics & Distribution ManageMent 5th EDItION Logistics Distribution MAnAgEMEnt THE HANDBOOK OF & i

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Purpose–The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future. Design/methodology/approach–Reviews the key works on retail logistics, including the research undertaken by the authors over the last 20 years.

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Transportation Research Part A: General

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It is often taken for granted that products will be available to buy in the shops. The cornucopia of goods that is available in a hypermarket or a department store sometimes means that we forget how the products were supplied. We expect our lettuces to be fresh, the new Playstation to be available on launch day and our clothes to be in good condition and ready to wear. With the introduction of e-commerce we have come to demand complete availability and home delivery at times of our choosing.

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